Frequently Asked Questions

Checkout

Is it secure?

We use stripe to process payments and so all payment details are handled by a reputable 3rd party. Stripe is used by millions of businesses large and small around the world and is fully PCI certified. We also use SSL as you can see by the green padlock at the top of your browser.

What payment methods are available?

Our checkout service, stripe, accepts many many payment options such as; Visa, mastercard, amex. We also support payment through google pay and apple pay for easy checkout.

Shipping

Do you ship internationally?

Yes, the current list of countries are: AUSTRALIA, AUSTRIA, BELGIUM, CANADA, CHINA, CZECH REPUBLIC, DENMARK, ESTONIA, FINLAND, FRANCE, GERMANY, GREECE, HONG KONG, HUNGARY, INDIA, INDONESIA, IRELAND, ITALY, JAPAN, KOREA, NETHERLANDS, NEW ZEALAND, PHILIPPINES, POLAND, PORTUGAL, ROMANIA, SINGAPORE, SOUTH AFRICA, SPAIN, SWEDEN, SWITZERLAND, THAILAND, UNITED ARAB EMIRATES, UNITED KINGDOM, UNITED STATES. However, if you would like me to add your country please reach out to us below and I can add it as a shipping option.

How much does shipping cost?

Shipping on unframed prints are a flat £10 around the world. Framed prints are country specific and can be viewed individually on the product page.

How long does shipping take?

Unframed prints are typically received within 3–5 working days. Canvas and framed prints are normally received within 5-7 days.

How are products shipped?

Our unframed prints are hand-rolled in protective tissue paper and then shipped in extra-thick cardboard tubes.

All framed and canvas prints are wrapped in a protective sleeve with individual plastic or cardboard guards added to each corner. Additional cardboard is secured over the print surface to minimise the risk of breakages or transit damage. Each print is then shipped in a heavy-duty cardboard box.

On those rare occasions when incidents do happen, we strive to ensure that your collection and replacement are organised immediately and shipped back out on a priority service without any fuss.

Products

How do I hang up a print?

Choosing a print is a much more cost-effective method of purchasing our photography and is far more popular. There are many ways of displaying a print. The best method would be to purchase a frame or repurpose an old one that you like the design of and simply mount the print into this frame. Generally, the best results will come from a frame with a white mount around the image to make it stand out. If you want something a little more special the print could be taken to a local framer who will professionally mount the print into a frame of your choosing.

What kind of frame are the framed prints using?

If you decide you would like a framed print from us please be aware shipping is slightly more expensive depending on your location in the world, but should not be too high in any one location thanks to our fulfilment network around the world. All frames listed on the site are a classic professionally mounted black frame. The image is printed on enhanced matte art paper which is a heavy-weight premium museum quality paper.

Is it possible to change size or frame type?

Please contact me if you are interested in different sizes or different styles of frame.

Paper

What paper do you use?

Before we list a print for sale it is specially edited to have perfect colours for the paper that we choose. We then order a number of different types of paper to determine which works best for the specific print. We mostly use paper from Hahnemühle, a trusted german paper manufacturer. These papers are cotton rag papers known for their textural properties as well as having excellent archival properties. The Hahnemühle photo rag is a go-to for many of the best photographers in the world as it has brilliant colours, deep blacks, striking contrasts and perfect reproduction of detail. The cotton rag it is made from gives the paper a texture that makes it feel real and almost 3D. We may occasionally also use c-type crystal halide paper if the print better suits that.

Environment

Climate change is the greatest issue facing mankind and so anything we can do to help we will gladly do. Shipping makes up 2% of global emissions and so is an obvious area to improve in. For this reason, we are using a global network of fulfilment centres in multiple countries across the globe to ensure the product is printed as close to its delivery destination as possible. All products listed on the site meet local fulfilment criteria and can be produced globally to ensure minimal carbon footprints.